Customer Contact East is a conference that covers topics such as:
- CASE HISTORY - Reimagining Customer Engagement: How One Contact Center Helped the Enterprise Get to the Forefront of Innovation
- Case Studies & Executive Insights
- SUCCESS STORY – Going Beyond Up Sell and Cross Sell: How the Contact Center Can Drive Revenue through Deeper Customer Relationships
- FROST & SULLIVAN VISIONARY INSIGHT – Game Changing Technologies on the Horizon
- CASE HISTORY - Perfecting the Elevator Pitch, or How to Capture the Ear of Your C-Suite in 60 Seconds or Less
- EXECUTIVE INSIGHT AND PARTICIPANT BRAINSTORM – The Nuances of NPS
- CASE HISTORY - Chat with Your Customer: Real Time and Personal
- CASE HISTORY - Actionable Application of Big Data
- The Easy Button: How First Tennessee Bank Leverages Technology to Reduce Effort
- Influencing Customer Personal Development
- Leverage Your Online Community (ies) to Improve the Customer Experience
- Personalizing Customer Engagement on Mobile
- Customer Support as a Competitive Weapon in a Connected World
- Text is the New Talk: Use Cases for Engaging Millennial-Minded Consumers
- Cutting-Edge Techniques for Enhancing the Quality of Agent Communications: Evaluations, KPIs and Speech Analytics
- So You Want To Know What Your Customers Want? Try Asking Them!
- The Seizing The Micro Moment: Optimizing Customer Experience and Support in Every Engagement
- Exploring the Possibilities: Incorporating Video Agent Interaction into Your Customer Experience Strategy
- The Customer of the Future: Are You Readying for the Post-Millennial Generation?
Customer Contact East brings together senior attendees involved or interested in customer care and customer contact.
