ICMI Contact Center Expo covers topics such as:
- Future Trends in Customer Service
- Foundational Best Practices in contact centers
- Omnichannel Best Practices
- How workforce optimization can positively impact both the contact center and the business as a whole
- Customer Experience
- Contact Center Metrics
- Contact center tours
- Employee Engagement
ICMI Contact Center Expo brings together contact center and customer support professionals, Senior Level VPs and Directors, Analysts, CIOs and CTOs.
ICMI Contact Center Expo will be held on 15 May 2024.
