CX BFSI USA Exchange - Customer Experience Exchange for Banking, Financial Services & Insurance covers topics such as:
- Extracting maximum value from social media to ensure a holistic customer experience
- Effectively managing the migration to online and mobile banking
- Implementing appropriate processes and channel strategies to counter changes in consumer behaviour
- The regulatory environment
- Embedding customer centricity through effective people engagement, motivation and training
- Moving from `big data` to actionable insight to drive continuous business improvements
CX BFSI USA Exchange - Customer Experience Exchange for Banking, Financial Services & Insurance brings together senior attendees with responsibilities in:
- Marketing and Digital Strategy
- Customer Experience
